How to Choose a CCTV Installer in Nairobi: 10 Questions to Ask
The best CCTV installer in Nairobi is one that surveys your site first, gives an itemised written quote, uses recognised brands and backs the work with a warranty. Ask the ten questions below before you pay a deposit. A good installer answers them clearly and without pressure.
10 questions to ask any CCTV installer
- Will you visit my property before quoting? Quotes given without a visit often miss cabling, blind spots and mounting problems.
- Is the quote itemised? It should list cameras, recorder, hard drive, cabling and labour separately.
- Which brands do you use? Look for established brands such as Hikvision and Dahua, supplied with manufacturer warranty.
- What resolution are the cameras? Ask for the megapixel rating and whether night vision shows faces and number plates.
- How many days of footage will the recorder keep? This depends on the hard drive size and camera settings.
- Will I be able to view cameras on my phone? Ask for it to be set up and demonstrated before you pay in full.
- What warranty do you give on equipment and labour? Get both in writing.
- Do you offer maintenance? Cameras need cleaning, checks and occasional repairs.
- Can I see similar projects or talk to past clients? Look for photos and reviews from homes or businesses like yours.
- Who responds if something fails? Ask for a phone number, response time and whether support covers weekends.
Red flags
- A price quoted over the phone with no visit
- Pressure to pay the full amount upfront
- No named brands or model numbers
- No written warranty
- Loose, untidy cabling in their past work
What good service looks like
A good installer surveys the site, explains where each camera will go and why, tests every camera, and walks you through the app before leaving. At Powertap Solutions every system is tested on site and handed over with a walkthrough, and our certified technicians work to manufacturer and KEBS standards. See our CCTV installation and maintenance service.
Quick answers
How much deposit should I pay for CCTV installation? A deposit is normal for equipment, but avoid paying in full before the work is tested and handed over.
Is cheaper CCTV worth it? Rarely. Poor cameras produce unusable footage, which defeats the purpose.
Should I choose a company or an individual technician? A company offers warranty, accountability and continued support if staff change.
Request a free site survey: Get a quote or WhatsApp +254 720 178 623.
